Aberlite Go 2 Help

• Can I use the Go 2 while it's plugged in and charging?

  No, you cannot use it while it's charging.

• Does the Go 2 have a safety lock?

  The Go 2 does not feature a safety lock. To turn it on, you need to hold the power button continuously for 3 seconds.

• How do I use the Go 2?

  Please watch this video on how to use the Go 2. For further assistance, please feel free to reach out to us at support@aberlite.com.

• How long does the Go 2 take to charge?

  A full charge should take approximately 5-6 hours on the charging base and 6-9 hours using a USB-C cable.

• I lost my cable, can I purchase a replacement from you?

  The Go 2 uses a standard USB-C cable. While we don't sell it separately, you can use any USB-C cable you already have.

• Is it safe to leave the Go 2 in the charging base?

  Yes, it's completely safe to leave the Go 2 in the charging dock. Once fully charged, the Go 2 will automatically stop charging, ensuring the battery remains undamaged.

• Is the battery on my cordless straightener replaceable?

  We don't provide battery replacements or sell batteries separately, as the brush is not designed for disassembly and battery replacement. Please reach out to us at support@aberlite.com for further assistance.

• My Go 2 isn't charging, what should I do?

  Troubleshooting Steps: Attempt to charge directly using the USB-C cable without the charging base. If it charges this way, please contact us so we can send you a replacement charging base. Verify the type of power adapter you're using. Ensure it is a fast charger (see Anker). If the issue persis...

• My Go 2's charging base seems broken, can I purchase it separately?

  We don't currently sell the Go 2's charging base separately. Please reach out to us at support@aberlite.com for further assistance.

• What is the battery life of the cordless Go 2?

  The Go 2 provides over 30 minutes of continuous use on a single charge. The total usage time can vary based on the size of the beard when used multiple times.

• Why is my Go 2's LED display dim?

  The LED display may appear dim, but this is normal due to the scratch-resistant coating on the screen.