Aberlite Go 2 Help

• Can I use the Aberlite Go 2 while it's plugged in and charging?

  No, you cannot use it while it's charging.

• Does the Aberlite Go 2 have a safety lock?

  The Aberlite Go 2 does not feature a safety lock. To turn it on, you need to hold the power button continuously for 3 seconds.

• How do I use the Aberlite Go 2?

  Please watch this video on how to use the Aberlite Go 2. For further assistance, please feel free to reach out to us at support@aberlite.com.

• How long does the Aberlite Go 2 take to charge?

  A full charge should take approximately 5-6 hours on the charging base and 6-9 hours using a USB-C cable.

• I lost my cable, can I purchase a replacement from you?

  The Aberlite Go 2 uses a standard USB-C cable. While we don't sell it separately, you can use any USB-C cable you already have.

• Is it safe to leave the Aberlite Go 2 in the charging base?

  Yes, it's completely safe to leave the Aberlite Go 2 in the charging dock. Once fully charged, the Aberlite Go 2 will automatically stop charging, ensuring the battery remains undamaged.

• Is the battery on my cordless Aberlite Go 2 replaceable?

  We don't provide battery replacements or sell batteries separately, as the brush is not designed for disassembly and battery replacement. Please reach out to us at support@aberlite.com for further assistance.

• My Aberlite Go 2 isn't charging, what should I do?

  Troubleshooting Steps: Attempt to charge directly using the USB-C cable without the charging base. If it charges this way, please contact us so we can send you a replacement charging base. Verify the type of power adapter you're using. Ensure it is a fast charger that's at least 20W (see Anker)....

• My Aberlite Go 2's charging base seems broken, can I purchase it separately?

  We don't currently sell the Aberlite Go 2's charging base separately. Please reach out to us at support@aberlite.com for further assistance.

• What is the battery life of the cordless Aberlite Go 2?

  The Aberlite Go 2 provides over 30 minutes of continuous use on a single charge. The total usage time can vary based on the size of the beard when used multiple times.

• Why is my Aberlite Go 2's LED display dim?

  The LED display may appear dim, but this is normal due to the scratch-resistant coating on the screen.