Orders & Shipping

  • Can multiple discount codes and offers be stacked?

    Unfortunately, multiple discount codes and offers cannot be stacked. Only one discount code or offer can be applied per order.

  • How can I cancel my subscription?

    Should you wish to cancel your subscription, please reach out to us at support@aberlite.com.

  • How can I modify or cancel my order after checkout?

    If you need to change or cancel your order, please email us at support@aberlite.com within 1 hour of placing your order.

  • How can I place an order?

    Select the products you love, then click "Buy Now" and "Proceed to Checkout." Be sure to check for any promotions or enter your discount code if you have one. Provide your details, select a shipping option, and complete your payment. It's that simple! If you have any questions regarding your ord...

  • How do you ship?

    All orders placed before 11:00AM EST are shipped out the same day excluding orders placed on weekends and holidays. Orders placed after 11:00AM EST are shipped out the next business day. No shipping on weekends and holidays. We ship orders via USPS, unless you opt for a different courier. Once y...

  • How much is shipping to my location?

    Shipping costs depend on your location, the speed of delivery you choose, the weight of your order, and the selected shipping courier.

  • I signed up for email/SMS updates, where is my discount code?

    You should receive your unique discount code via email/SMS shortly after signing up. While there can occasionally be system delays, you should typically receive the code within the same day you signed up. If you do not receive it within 24 hours, please reach out to us at support@aberlite.com.

  • Tracking shows "returned to sender", what should I do?

    If your tracking status shows "returned to sender," it is most likely due to an insufficient or incorrect address provided during the order placement. In such cases: Check the shipping address you provided to ensure it is correct and complete. Contact our customer support at support@aberlite.com...

  • What are your payment options?

    We provide secure shopping options and accept payments through PayPal, credit cards, debit cards, and VISA, allowing you to select the payment method that best suits your needs. Please note that all product prices are listed in US Dollars. Our system will automatically convert your currency durin...

  • What if my package gets stolen?

    It is customer responsibility to ensure packages are delivered securely. If you reside in an area prone to theft or feel unsafe, please contact us to arrange additional signature services. This will help ensure that you are present to sign for the delivery, adding an extra layer of security to yo...

  • What is the estimated delivery time?

    We offer regular or express shipping to most addresses worldwide. Domestic shipping in USA: USPS Ground Advantage (3-5 business days) (Free Shipping for Orders Over $100) UPS® Ground (1-5 business days) USPS Priority Mail (1-3 business days) UPS 3 Day Select® (3 business days) UPS 2nd Day Air®...

  • What should I do if I provided you a wrong shipping address?

    If you've provided an incorrect shipping address, please contact us right away by emailing support@aberlite.com with your correct address details. We will do our best to update the address if your order has not yet been shipped. Once your order has been dispatched, we regret to inform you that w...

  • Why can't I track my order?

    Please be aware that tracking information may be visible within 2 days after being updated. Initially, it might take a few minutes for the carrier's information to appear. If you don't see details about your package immediately, please check back later for updates. If you placed your order over ...

  • Why do I need to pay an additional fee to the shipping company to receive my order?

    Once your order is prepared for shipping, we will forward it to the carrier who will manage the delivery process. Depending on the carrier's policies or customs procedures, you may incur additional charges for final delivery or import taxes, especially if your shipping address is in a remote area...

  • Why hasn't my shipment status updated?

    Your shipment could be delayed due to various reasons, such as adverse weather, customs processing, or logistical backlogs with the courier. Please note that tracking information might not be available right away and will appear only after your order has been dispatched by the shipping carrier.