How can I modify/cancel my order after checking out?
If you want to change or cancel your order, please contact us via email email@example.com within 1 hour after placing your order.
How can I pay for my order?
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
How do you ship?
All orders placed before 11am EST are shipped out the same day excluding orders placed on weekends and holidays.Orders placed after 11am EST are shipped out the next business day.No shipping on weekends and holidays.
We ship orders by USPS. After finishing processing your order, we will send it ...
How do you ship and what is the pricing?
Shipping cost varies, depends on your exact location and shipping option.
How long is the delivery time?
We offer regular or express shipping to most addresses worldwide.
Domestic shipping in USA:
Free Shipping for Orders Over $50
USPS Priority Mail (2-4 business days)
International shipping: (No Guaranteed Delivery Now due to the Covid -19 Pandemic)
USPS First Class Mail International (14-21 busi...
How to place an order?
First of all, choose products that you love, then click "Buy Now" and "Proceed to Checkout". Then fill in your information and pay. That's it! Very easy.
However, some of our product pages will direct you to our Amazon.com store. You can only buy those products via Amazon.com
Tracking shows "returned to sender", what should I do?
There are 2 common reasons that make your package be returned: Your shipping address is incorrect/insufficient or you are absence at the time the packet was attempted to deliver.
In cases where your shipping address is not correct, we are not able to take any responsibility since we shipped it ou...
What if the tracking information of my order shows "returned to sender"?
Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.
Step 2: If you can not find out anything, contact our Customer Service department by sending an email to firstname.lastname@example.org and provide your shipping address again.
Step 3: If the addr...
What should I do if I provided you a wrong shipping address?
In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to email@example.com and provide us with your correct address. We will check whether we can change it for you.
If your order was shipped out, we are really sorry that we are not able to ch...
Why can't I track my order?
Please note that the tracking information will be displayed after 2 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you cannot find information about your package, please track again later.
Why I have to pay extra fee for shipping company for receiving my order?
When your order is ready to ship, we will send it to the carrier and they will completely handle it. Depends on each carrier's policy or customs procedure, you might be charged an extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In thi...
Why is my shipment status unchanged?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.